SAP C4C(Cloud for Customer)

(35 hours)

 

 

 

Overview:
 

SAP C4C Training is one step advance than SAP CRM module as this SAP module offers complete, robust & mature solution for maintaining customer relation management. Best SAP Cloud for customer training comes with pre-packaged integrations to SAP CRM and SAP ERP, social features and mobile interfaces. SAP Cloud for Customer Training can be seen as a unique combo of browser based Silver light UI, social features of JAM, SAP HANA, and set of iOS and Android mobile applications and SAP PI as optional choice.

 

Course Content:

 

1) Introduction to C4C

• System Landscape

• Tenant Landscape

2) C4C Functionalities, Feed, Shelf, Tag, Follow

• Feed

• Shelf

• Tag

• Library

• Follow

3) Administration

• Log in with Initial User ID

• Create Service Agent

• Authorization to service agent

• Lock initial User ID & Pwd

4) Project Scope

• Scoping

• Questionnaire

5) Organizational Management

• Define Job definitions

• Create Employee

• Create Org Structure

• Assign employee to org structure

• Define Division

• Define Distribution Channel

6) Account Management

• Fine Tuning Activities of Account

• Fine Tuning Activities of Contact

• Fine Tuning fo General Business Partner

• Duplicate Check of Business Partners in scoping and fine tunining

7) Products

• Product Categories

• Product List

• Registered Products (Equipments)

• Warranties

8) Pricing

• Base Price List

• Discount List

9) Incident Management

• Create incident

• Follow incident

10) Marketing

• Marketing Lead

• Marketing Lead fine tuning

11) Lead Routing Rules

• Target Group

• Campaign

11) Sales

• Opportunity Management

• Quotation Management

• Sales Order

• Integration scenarios

12) Service

• Service Ticket

• Service Level Agreements

• Installed Base

• Functional Location

• Service Contracts

• Integration Scenarios

13) Integration

• Communication System

• Communication Arrangement

• Code List Mapping

• ID Mapping for Integration

• Monitoring

• Ports in ECC

• Partner Profile

• ALE Distribution Model

14) Business Roles & Authorizations

15) UI Configuration

• Hide Field

• Make Field Visible

• Create New Field

• Work Centre Name Change

16) Outlook Integration

17) Mobile Integration

18) Workflows

19) Approvals